Feb 04
Имам удоволствието да Ви поканя да изучавате беларуски език и литература, да се запознаете с още един славянски език, с една от най-древните славянски култури.
Желаещите могат да се запишат при г-жа Светлана Попчева в кабинет 369 (сградата на Ректората на 3 етаж) или на e-mail: roza_s@abv.bg.
Курсът е безплатен!
д-р Роза Станкевич
Jan 21
| Sofica Group JSC is a leading multilingual Business Process Outsourcing (BPO) provider with offices in several Eastern European countries. As part of our partnership with Hewlett-Packard company we are looking for:
SUPPORT SPECIALISTS FLUENT IN GERMAN FOR HEWLETT-PACKARD
Location: Sofia
Reference number: PDE
Duties and Responsibilities:
- Respond to customers via phone/mail/web. Log cases, provide information & troubleshoot to resolve customers’ problem according to company Key Performance Indicators
- Manage customer expectations by taking into consideration customers’ entitlement and identified customer issue
- Keep customers informed, set and follow up on commitments, keep precise case documentation and case ownership
- Meet deadlines and deliver services according to customers’ service level agreements
- Develop working knowledge of supported products and technology as well as applicable technical support debugging tools
Required Skills:
- Analytical and troubleshooting skills
- Customer handling skills
- Excellent written and verbal communication in German and very good verbal and written communication in English
- Ability to prioritize tasks and manage time efficiently working with minimal supervision
- Ability and willingness to learn new technologies, expand knowledge and solidify expertise in the Information Technologies field
Our offer:
- Great opportunity for professional development in IT field
- Extensive training programs
- Environment that stimulates achievement and excellent customer service
- Part in a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
- Competitive remuneration package
- Relocation package (including accommodation assistance) in case you currently don’t work in Sofia and/or need to relocate
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If you consider this as a good professional opportunity for you please send your CV in English stating the name and reference number of the position to jobs@sofica-group.com or apply directly through our website.
All documents will be treated in the strictest confidentiality.
