Jan 21

Обява за работа

Работа/Кариера Add comments
Sofica Group JSC is a leading multilingual Business Process Outsourcing (BPO) provider with offices in several Eastern European countries. As part of our partnership with Hewlett-Packard company we are looking for:

SUPPORT SPECIALISTS FLUENT IN GERMAN FOR HEWLETT-PACKARD

Location: Sofia

Reference number: PDE

Duties and Responsibilities:

  • Respond to customers via phone/mail/web. Log cases, provide information & troubleshoot to resolve customers’ problem according to company Key Performance Indicators
  • Manage customer expectations by taking into consideration customers’ entitlement and identified customer issue
  • Keep customers informed, set and follow up on commitments, keep precise case documentation and case ownership
  • Meet deadlines and deliver services according to customers’ service level agreements
  • Develop working knowledge of supported products and technology as well as applicable technical support debugging tools

Required Skills:

  • Analytical and troubleshooting skills
  • Customer handling skills
  • Excellent written and verbal communication in German and very good verbal and written communication in English
  • Ability to prioritize tasks and manage time efficiently working with minimal supervision
  • Ability and willingness to learn new technologies, expand knowledge and solidify expertise in the Information Technologies field

Our offer:              

  • Great opportunity for professional development in IT field
  • Extensive training programs
  • Environment that stimulates achievement and excellent customer service
  • Part in a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
  • Competitive remuneration package
  • Relocation package (including accommodation assistance) in case you currently don’t work in Sofia and/or need to relocate

 

If you consider this as a good professional opportunity for you please send your CV in English stating the name and reference number of the position to jobs@sofica-group.com or  apply directly through our website.
All documents will be treated in the strictest confidentiality.

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