{"id":7274,"date":"2013-01-21T17:10:52","date_gmt":"2013-01-21T14:10:52","guid":{"rendered":"http:\/\/slovo.uni-plovdiv.bg\/?p=7274"},"modified":"2013-11-27T21:10:42","modified_gmt":"2013-11-27T18:10:42","slug":"%d0%be%d0%b1%d1%8f%d0%b2%d0%b0-%d0%b7%d0%b0-%d1%80%d0%b0%d0%b1%d0%be%d1%82%d0%b0","status":"publish","type":"post","link":"https:\/\/blogs.uni-plovdiv.net\/slovo\/?p=7274","title":{"rendered":"\u041e\u0431\u044f\u0432\u0430 \u0437\u0430 \u0440\u0430\u0431\u043e\u0442\u0430"},"content":{"rendered":"<div>\n<table cellspacing=\"0\" cellpadding=\"0\" align=\"center\">\n<tbody>\n<tr>\n<td align=\"left\" valign=\"top\">Sofica Group JSC is a leading multilingual Business Process Outsourcing (BPO) provider with offices in several Eastern European countries. As part of our partnership with Hewlett-Packard company we are looking for:<\/p>\n<p align=\"center\"><b>SUPPORT SPECIALISTS FLUENT IN GERMAN<\/b><b> FOR HEWLETT-PACKARD<\/b><\/p>\n<p align=\"center\"><b>Location: Sofia<\/b><\/p>\n<p align=\"center\"><b>Reference number: <\/b><b>PDE<\/b><\/p>\n<p><b>Duties and Responsibilities:<\/b><\/p>\n<ul>\n<li>Respond to customers via phone\/mail\/web. Log cases, provide information &amp; troubleshoot to resolve customers\u2019 problem according to company Key Performance Indicators<\/li>\n<li>Manage customer expectations by taking into consideration customers\u2019 entitlement and identified customer issue<\/li>\n<li>Keep customers informed, set and follow up on commitments, keep precise case documentation and case ownership<\/li>\n<li>Meet deadlines and deliver services according to customers\u2019 service level agreements<\/li>\n<li>Develop working knowledge of supported products and technology as well as applicable technical support debugging tools<\/li>\n<\/ul>\n<p><b>Required Skills:<\/b><\/p>\n<ul>\n<li>Analytical and troubleshooting skills<\/li>\n<li>Customer handling skills<\/li>\n<li>Excellent written and verbal communication in German and very good verbal and written communication in English<\/li>\n<li>Ability to prioritize tasks and manage time efficiently working with minimal supervision<\/li>\n<li>Ability and willingness to learn new technologies, expand knowledge and solidify expertise in the Information Technologies field<\/li>\n<\/ul>\n<p><b>Our offer:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/b><\/p>\n<ul>\n<li>Great opportunity for professional development in IT field<\/li>\n<li>Extensive training programs<\/li>\n<li>Environment that stimulates achievement and excellent customer service<\/li>\n<li>Part in a team that has established itself as a preferred partner for Hi-tech Services &amp; Support throughout EMEA<\/li>\n<li>Competitive remuneration package<\/li>\n<li>Relocation package (including accommodation assistance) in case you currently don&#8217;t work in Sofia and\/or need to relocate<\/li>\n<\/ul>\n<p>&nbsp;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>If you consider this as a good professional opportunity for you please send your CV in English stating the name and reference number of the position to <a href=\"mailto:jobs@sofica-group.com\">jobs@sofica-group.com<\/a> or \u00a0apply directly through our <a href=\"https:\/\/www.sofica-group.com\/bg\/careers\/view\/149\/\">website<\/a>.<br \/>\nAll documents will be treated in the strictest confidentiality.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sofica Group JSC is a leading multilingual Business Process Outsourcing (BPO) provider with offices in several Eastern European countries. As part of our partnership with Hewlett-Packard company we are looking for: SUPPORT SPECIALISTS FLUENT IN GERMAN FOR HEWLETT-PACKARD Location: Sofia Reference number: PDE Duties and Responsibilities: Respond to customers via phone\/mail\/web. Log cases, provide information [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[19602],"tags":[],"_links":{"self":[{"href":"https:\/\/blogs.uni-plovdiv.net\/slovo\/index.php?rest_route=\/wp\/v2\/posts\/7274"}],"collection":[{"href":"https:\/\/blogs.uni-plovdiv.net\/slovo\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.uni-plovdiv.net\/slovo\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.uni-plovdiv.net\/slovo\/index.php?rest_route=\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.uni-plovdiv.net\/slovo\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7274"}],"version-history":[{"count":2,"href":"https:\/\/blogs.uni-plovdiv.net\/slovo\/index.php?rest_route=\/wp\/v2\/posts\/7274\/revisions"}],"predecessor-version":[{"id":8824,"href":"https:\/\/blogs.uni-plovdiv.net\/slovo\/index.php?rest_route=\/wp\/v2\/posts\/7274\/revisions\/8824"}],"wp:attachment":[{"href":"https:\/\/blogs.uni-plovdiv.net\/slovo\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7274"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.uni-plovdiv.net\/slovo\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7274"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.uni-plovdiv.net\/slovo\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}